Clearskys.net Blog

Apple iPhone on O2 in the UK - oh well

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It was announced today that O2 will have the sole contract for the iPhone in the UK.

I have to say I am hugely disappointed in this news, and can only hope that the iPhone unlocking software progresses. We recently made the decision to cancel all of our contracts with O2, mainly due to the extremely poor support, and certainly won’t be going back to them.

I have been in constant contact with them for almost 3 weeks so far (by email, as they refuse to give me a non 0870 telephone number so that I can contact them from Spain).

What started as a simple enquiry as to why SMS text messages could not be sent or received between the Yoigo network in Spain and the O2 network in the UK has still yet to be answered despite 28 emails, requests for a standard contact number, press office details or to have the support request passed up to a technical support person.

From my exchanges so far I have had such gems as:

I’m unable to tell you why you aren’t receiving text messages from our network. We don’t restrict any text messages sent or received on the Yoigo network in Spain.

I have contacted our network services team who have advised that the reason messages are not being received on your mobile phone is because O2 do not have an agreement with ‘Yoigo’.

and lastly:

Thank you for emailing us about our press office details.

We encourage our customers to contact our complaints team in writing, please post your written complaint to:

O2 Complaint Review Service
PO Box 116
Leeds
LS11 5DS
Fax: 0113 388 1153

Apologies for the off-topic rant. It would seem to me that a company should aim to get the small things right before taking a larger bite of the Apple. And if their support is bad now, I can’t even imagine what it would be like come the iPhone release in November.

And now we return to your normally scheduled programming.