Why can’t I email play.com?
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I’ve been trying to order DVDs from play.com. A simple task one would think, but they keep sending me emails that the billing address isn’t valid for my card (I’ve had the same address and card for over 4 years, and ordered with play.com using the same details over that period).
When I reply to their emails, I get an auto response saying “This email account isn’t monitored, please contact the help desk”.
I have searched their site from head to toe, and I can not find a customer service email address for them.
I just want to send a quick “why” email explaining this, I don’t want to sit in an automated telephone queue.
Is this becoming more common now? playusa.com has a customer service email address listed on their site labelled “Contact Us”, so for now I’ve emailed them asking for the play.com customer service email address.
Update so far: I keep getting lovely emails from the privacy@play.com and terms@play.com email addresses suggesting that I submit my request via the “Helpdesk” section of their site and giving me a link. Unfortunately, there is no method of submiting a request on this section of the site.
technorati tags:play.com, customer, service, email, problems, order
November 28th, 2006 at 1:28 pm
Use someone you can:
http://www.dvdsource.co.uk
May 1st, 2008 at 8:44 am
try helpdesk@play.com
May 30th, 2008 at 4:13 am
That worked, thanks brew.
Can’t believe they don’t have this one on their site, I made a google search and found nothing…